FAQs

Frequently asked Questions

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What payment methods do you accept?

We accept the following methods of payment – Mastercard, Discover, Visa and Visa Debit.

When will I be charged?

Payment is charged immediately upon completing the checkout process. Shipping times are as stated in our shipping policy and may vary for pre-order items and custom orders.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and shipped, we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in shipping.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 2-3 business days.

(857) 600-0136
21 West Auburn St
Manchester, NH 03103
United States

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